Effective Date: August 20, 2024
At Ibex Academy, we are committed to providing high-quality educational content and ensuring customer satisfaction. We understand that there may be circumstances where a refund is necessary. This Refund Policy outlines the conditions under which we will issue refunds for purchases made on our platform.
1. General Refund Policy
- Digital Products (Online Courses): Due to the nature of digital products, all sales of online courses are final. Once a course has been accessed or downloaded, no refunds will be issued. This policy is in place to prevent unauthorized access and to maintain the integrity of our course offerings.
- Refund Eligibility: To be eligible for a refund, you must request it within 14 days of your purchase and meet the criteria outlined below.
2. Conditions for Refunds
- Course Not Accessed: If you purchased a course but have not accessed any of the content (i.e., you have not logged in to view any lessons or materials), you may request a full refund within 14 days of purchase.
- Technical Issues: If you experience significant technical issues that prevent you from accessing or using the course, and our support team is unable to resolve the issue within a reasonable time frame, you may be eligible for a refund. Please contact us with details of the issue so we can assist you.
- Duplicate Purchase: If you accidentally purchase the same course more than once, you may request a refund for the duplicate purchase within 14 days.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email our support team at ibexconcepts.x@gmail.com with your order details, including your order number, the course purchased, and the reason for your refund request.
- Processing Time: Refund requests are typically processed within 7-10 business days. If your refund is approved, the amount will be credited back to your original method of payment.
4. Refund Exceptions
- No Refunds for Completed Courses: If you have accessed or completed the course, no refund will be issued.
- No Refunds for Bundles: If you purchased a bundle of courses at a discounted rate, refunds are only available for the full bundle within 14 days, provided none of the courses in the bundle have been accessed.
- Promotional Offers: Courses purchased during promotional periods or with discounts are non-refundable.
5. Changes to this Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page, with an updated effective date. We encourage you to review this policy periodically to stay informed of any updates.
6. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at:
Ibex Academy
Email: ibexconcepts.x@gmail.com